Juraj Dobrila University of Pula

Address: Zagrebačka 30, 52100 Pula, Croatia
Phone: +385 (52) 377 000
E-mail: ured(at)unipu.hr


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Quality Assurance Policy

The University's quality assurance policy determins the principles governing the concepts of quality and quality improvement, and can be phrased in the following way:

The University is committed to the assurance and continuous improvement of quality of all its activities in accordance with all of the regulatory, professional and other requirements of its internal and external stakeholders.

The achievement of the above mentioned policy is based on the following principles:

  1. The main purpose of quality assurance is the improvement of quality of student experience and the maintenance of academic standards.
  2. The University acknowledges the fact that high quality implies harmonisation with the needs and desires of students, attention to the demands of all of the stakeholders and cooperation with the Agency for Science and Higher Education.
  3. The University is aware that improvement implies the need to encourage staff (with the contribution from students and external advisors and institutions) to take into account the effectiveness of learning and teaching and the appropriateness of the set and achieved standards, which is why the established Quality Assurance System needs to be applied to all of the activities and all of the levels of the University and its components.
  4. The entire teaching and non-teaching staff are expected to personally take responsibility for the quality of studying, teaching and support provided to students.
  5. Students are expected to share responsibility for the effectiveness of their own learning through partnership and engagement in all of the segments of University's activities, especially through active participation in quality assurance committees and evaluation of quality of studies.
  6. Continuous improvement of teachers' knowledge, acquisition of new and/or improvement of the existing competences (through various forms of training), mobility, scientific research, professional or artistic activities), and transfer of those competences by means of the teaching process and involvement of students in research and projects represent the basis for a high-quality education at the University.
  7. The University staff needs to be able to work in a motivating environment whose characteristics are the following:
  •          defined expectations and standards,
  •          encouragement of continuous improvement and innovativeness,
  •          acess to possibilities for development and improvement,
  •          active collection of feedback from students and other stakeholders, without duplication of efforts.
  1. The University Quality Assurance System:          
  •          is a three-level system based on ESG,
  •          is supported by the principles of equality, justice and ethics,
  •          is making an effort to consistently promote good practice and improvement of quality of the entire institution,
  •          is trying to facilitate the achievement of strategic goals of the University,
  •          includes feedback mechanisms at the level of components and the entire institution, which provide comparable information and form the basis for fostering changes and improvement of the University's performance, as well as of the performance of the Quality Assurance System itself, and
  •          ensures that the University Senate and the University Council review reports on the effectiveness of the quality management policy and practice.
  1. All of the standards, policies and procedures shall be appropriately documented and easily accessible to the staff, students and other interested parties, primarily through the Quality Assurance Manual.
  2. The University shall continuously monitor the effectiveness of its quality assurance procedures in order to allow itself and others to work in accordance with the good practice, in the best interest of students and in an effort to maintain high academic standards.
  3. The University will continuously cooperate with the professional and regulatory authorities which are relevant for its activities, in particular with the Agency for Science and Higher Education.